We do not sell your personal information. We may share data only with:

• Service Providers who help us operate the platform (e.g., hosting, analytics, customer support).

• Legal Authorities if required to comply with laws or regulations.

We use cookies and similar technologies to:

• Enhance user experience.

• Analyze traffic and usage patterns.

• Remember your preferences.

• You can disable cookies in your browser settings, but some features of the service may not function properly.

We retain your personal information only as long as necessary to provide services or comply with legal obligations.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Opt out of marketing communications.

• Withdraw consent for data processing.

Rachelle Kay – Digital Products, Services & Training: This policy applies to all purchases made through the Rachelle Kay platform by customers in New Zealand, Australia, the United States, and internationally.

General

All services are provided with reasonable care and skill in line with the New Zealand Consumer Guarantees Act 1993. Due to the nature of digital products and services, refunds are not required where products are delivered instantly and the terms are clearly disclosed before purchase.

1. Marketing Training & Digital Education

Rachelle Kay provides digital marketing training, guides, and education based on personal business experience and systems that have been tested within her own business and by customers with positive results.

These trainings teach Rachelle Kay’s recommended approach, which may differ from traditional marketing methods. Results vary between users and depend on factors such as implementation, consistency, market conditions, platform algorithms, and external influences beyond our control.

No specific results are guaranteed. Rachelle Kay is not liable for sales, revenue, traffic, audience growth, engagement, or platform performance. The training provides education, frameworks, systems, and a foundation to support your marketing efforts when applied consistently.

2. Digital “How-To” Guides, Manuals & Downloads (No Refunds)

Rachelle Kay offers digital guides and downloads that teach business tools and systems from the ground up, based on tools used in her own business.

These products are educational only. Results depend on your business model, supporting platforms, ongoing platform changes, and consistent use of the systems provided.

Due to instant access, all digital guides, manuals, downloads, and courses are final sale and non-refundable.

3. Website Education, Builds & Refresh Services

Rachelle Kay provides website education to help you understand how websites work and make informed decisions when investing in web services.

Website builds and refreshes include SEO basics, keyword considerations, and AI-relevant structure appropriate to your industry at the time of build. Rachelle Kay does not guarantee traffic, sales, rankings, or leads.

Website setup takes time to be recognised by search engines and AI systems such as Google. For best performance, changes should be kept to a minimum during the first 6–12 months after launch or refresh. Any edits made after delivery, including image sizing, text changes, or layout adjustments, may affect performance.

Post-build guides and support are provided to assist with safe updates.

Deposits, Delays & Cancellations

Website projects require a non-refundable deposit, which covers administration and background setup completed before visual design. If required content is delayed, projects may be paused or rescheduled with no refund. If cancelled, the deposit remains non-refundable and additional hours worked may be charged.

4. Personal Development – Digital & One-on-One

Personal development content is based on lived experience and personal systems used by Rachelle Kay. These offerings are not medical, psychological, or therapeutic advice and are not a substitute for professional healthcare.

You are encouraged to seek support from qualified health professionals where appropriate. All personal development digital products and sessions are non refundable once delivered or accessed.

Digital Product Refund Policy

All digital products are final sale. No refunds, returns, or exchanges are offered for courses, downloads, guides, or digital training.

Acceptance of Terms

By purchasing from Rachelle Kay, you confirm that you have read and understood this policy and accept responsibility for your implementation and outcomes.